FAQ's

FREQUENTLY ASKED QUESTIONS

LAST UPDATED MARCH 2018

 

HOW DO I PLACE AN ORDER?

Browse our site through the clear navigation of Collections and Flower options along the header of the site. If need be, filter down your required specifications and once you have chosen the items for purchase click “add to cart.” You are able to review and amend your order in the “my cart” section. Please click “proceed to checkout” to pay.

WHEN WILL MY ORDER BE DELIVERED AND CAN I TRACK THIS?

Please refer to our Delivery & Returns page for this information

WHAT PAYMENT METHODS DOES FLOWERS BOX LONDON ACCEPT?

You may pay via Visa, MasterCard, American Express, PayPal, Shopify Pay, Apple Pay, Google Pay. We accept both European and Non-European cards.

CAN I CHANGE MY ADDRESS ONCE I HAVE PLACED IT?

Once the order has been placed, the address can be changed. Simply let us know via email – flowersboxinfo@gmail.com

CAN I ADD TO MY ORDER ONCE IT HAS BEEN PLACED?

Once an order has been placed, we cannot add to this. It is advised that you place another order for the items desired.

WHEN CAN I CANCEL MY ORDER?

You can cancel your order within an hour of when you purchased it. After this, it may have left the boutique, and therefore it will be too late to cancel.

DO I NEED TO HAVE AN ACCOUNT TO ORDER FROM THIS WEBSITE?

You are able to checkout as a guest with our website. We recommend that you create an account where your shipping and billing addresses can be saved for an easier process in the future.

WHAT VAT IS CHARGED?

A 20% VAT charge is included in the price shown online.

HOW LONG WILL MY ORDER TAKE TO BE READY?

Please give your order 1-2 working days before is delivered to the address of choice.