Refund Policy

REFUND POLICY

LAST UPDATED DECEMBER 2019

 

OVERVIEW

As flowers are perishable goods, all sales are non-refundable. However, we take great pride in the integrity and quality of our work at Flowers Box Lodnon, and would like for you to enjoy our beautiful arrangements as much as we do. If for any reason you are not completely satisfied with the arrangement you have received, please contact us within 24 hours so we might have the opportunity to resolve the issue. Should you have any questions regarding the care of your arrangement or plant, please contact us at the shop during our business hours; we would be more than happy to assist you.

Flowers Box London strives to make sending flowers fast, simple, and worry free by providing the best customer service available. It is our belief, as a professional flower shop, we understand and appreciate the concerns of our customers. We have established this return/refund policy to provide our customers with a complete understanding of how replacement orders or refunds are processed:

Your satisfaction is our top priority. If for any reason you, or the recipient of your gift, is not completely satisfied with any of our products, please contact us promptly, and we will be glad to provide an appropriate adjustment, replacement, or refund, depending on the particular situation.

Please keep in mind, however, we can not be responsible for circumstances beyond our control. For example, some floral deliveries can be delayed due to incomplete or incorrect delivery information, no one being available to accept a package when we first deliver, a patient being discharged from a hospital, server storm conditions, or other unforeseen factors. In such cases, we always do our best to reschedule delivery as soon as possible and contact the sender or recipient as needed. Of course, your assistance in providing complete and accurate delivery information, including the recipient's phone number, is very important, too.

Please also keep in mind flowers, plants, fruit, and some gourmet items are perishable gifts. Proper care is required. It is the responsibility of the recipient to follow any care instructions provided. Refunds and replacements may not be possible after an item's useful life. So, in the case of any unexpected problem, please contact us within 24 hours of delivery.

Flowers Box Lodnon reserves the right to reject any order that we deem questionable, possibly fraudulent, or for which customer payment information can not be verified with the appropriate credit card issuer.

We strive to fill each order as closely as possible, so please be as specific as possible with your orders. If a container, certain flowers, or other items are unavailable, reasonable substitutions may be made in order to expedite delivery of a similar gift of equal or greater value.

Our gifts are individually made and delivered. So, while orders may be canceled upon request with reasonable notice, cancellations may not be possible in some cases when items are already en route. If a recipient refuses to accept a delivery for some reason and/or an item needs to be redelivered to an alternate delivery address, a reasonable delivery charge may apply.

Should you order multiple items unintentionally or submit a duplicate order in error, please contact us during our business hours, so we can facilitate any necessary changes. While we review each order and make every effort to confirm details if questions arise, we can not be responsible for customer order submission errors unless we receive timely notification.

If any payment is returned to Flowers Box Lodnon as NSF, reversed, unpaid, uncleared or otherwise not properly funded, Flowers Box Lodnon reserves the right to contact the recipient to arrange for the prompt return of the items delivered.

RETURNS

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted
Any item not in its original condition, is damaged or missing parts for reasons not due to our error

REFUNDS

We will notify you of the approval or rejection of your refund after inspection.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@flowersbox.co.uk.

EXCHANGES

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at customerservice@flowersbox.co.uk.

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

SHIPPING

To return your product, you should mail your product to: Flowers Box London, 24 Rockall Court, Staines, SL3 8EZ, United Kingdom

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £45, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.